Question 1

Do I need a doctor to order a test?

Accepted Answer

Nope. Our panels are ordered through our network of licensed physicians, so you don't need to see your own doctor first. You'll still get legitimate, lab-processed results - we just handle the prescription part for you.

Question 2

What states do you serve?

Accepted Answer

We currently offer at-home blood draws in most major metro areas across 40+ states. During checkout, you'll enter your zip code and we'll confirm if we can send a phlebotomist to you. We're expanding constantly.

Question 3

How do I pay?

Accepted Answer

We accept all major credit cards, debit cards, and Apple Pay. Payment is processed securely at checkout. Your card will be charged when you place your order.

Question 4

Can I use HSA/FSA?

Accepted Answer

Yes! Our lab panels are eligible expenses for most HSA and FSA accounts. You'll receive an itemized receipt that you can submit for reimbursement.

Question 5

What's included in the price?

Accepted Answer

Everything. The price you see includes: the lab panel itself, an at-home blood draw by a licensed phlebotomist, all shipping and handling, lab processing, and your digital results with explanations. No hidden fees.

Question 6

Is the phlebotomist actually licensed?

Accepted Answer

Yes, 100%. Every phlebotomist in our network is licensed, certified, and background-checked. They're the same professionals who draw blood in hospitals and labs - they just come to you instead.

Question 7

How does scheduling work?

Accepted Answer

After you order, you'll pick a date and time window that works for you. We offer morning and afternoon slots most days. You'll get a confirmation text, and a reminder the day before. Need to reschedule? No problem - just do it 24 hours in advance.

Question 8

What happens during the blood draw?

Accepted Answer

The phlebotomist arrives at your home, verifies your identity, and draws your blood - usually takes about 5-10 minutes total. They use standard medical supplies and handle everything safely. You might feel a small pinch, but it's quick.

Question 9

What if I'm scared of needles?

Accepted Answer

Honestly? You're not alone - a lot of our customers feel the same way. Our phlebotomists are used to working with needle-nervous people. Tell them upfront, and they'll talk you through it, go slow, and make it as easy as possible. Most people say it was way less scary than they expected.

Question 10

Do I need to fast?

Accepted Answer

It depends on the panel. Some tests (like metabolic and insulin panels) require fasting for 10-12 hours. Others don't need any fasting. We'll tell you exactly what to do when you book - and remind you before your appointment.

Question 11

Can I reschedule my appointment?

Accepted Answer

Yes, as long as you do it at least 24 hours before your scheduled time. Just use the link in your confirmation email or text. No fees for rescheduling.

Question 12

How long until I get my results?

Accepted Answer

Most panels are ready in 2-4 business days after your blood draw. We'll text and email you as soon as they're available. Some specialized tests might take a day or two longer.

Question 13

How do I view my results?

Accepted Answer

You'll get a secure link sent to your email and phone. Click it, verify your identity, and you're in. Your results dashboard shows each marker, what it means, and whether it's in a healthy range. No confusing medical jargon.

Question 14

Will you tell me what my results mean?

Accepted Answer

Yes. Every result comes with plain-English explanations. We'll tell you what each marker measures, what your number means, and whether it's something to look into. We break it down so you actually understand it.

Question 15

What if my results are abnormal?

Accepted Answer

First: don't panic. Many "abnormal" results are minor and easily addressed with lifestyle changes. Your results will include guidance on what to do next. If something needs medical attention, we'll make that clear and recommend you follow up with a healthcare provider.

Question 16

Can I share my results with my doctor?

Accepted Answer

Absolutely. You can download a PDF of your full results anytime. Many people use our tests to bring data to their doctor and have a more informed conversation.

Question 17

Is my data private?

Accepted Answer

Yes. We take HIPAA compliance seriously. Your health information is encrypted and stored securely. We never sell your data to anyone. Your results are yours.

Question 18

Is the packaging discreet?

Accepted Answer

Yes. The phlebotomist arrives in normal clothes (no lab coat). Any materials left with you come in plain, unmarked packaging. Your neighbors won't know what's going on.

Question 19

Will this show up on my insurance?

Accepted Answer

No. We don't bill insurance - you pay directly. That means nothing goes to your insurance company and nothing shows up on your medical records (unless you choose to share results with your doctor).

Question 20

Is this a diagnosis?

Accepted Answer

No. Our tests give you data about your health, but they're not a medical diagnosis. We provide information and context, but if you need treatment or medical advice, you should see a healthcare provider. Think of us as giving you the data to have a smarter conversation with your doctor.

Question 21

Can you prescribe medication?

Accepted Answer

We don't prescribe medications. We provide testing and results. If your results suggest you might benefit from treatment, we can point you toward next steps - but prescriptions come from your doctor or a telemedicine provider.

Question 22

What labs do you use?

Accepted Answer

We partner with CLIA-certified and CAP-accredited laboratories - the same labs that process tests for hospitals and major healthcare systems. Your samples are handled with the same care and accuracy as any medical lab test.